Digital Ocean이 내 계정을 차단했습니다.

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#digitalocean #review #계정 차단 #고객 불만 #서버 호스팅 #이용약관
원문 출처: hackernews · Genesis Park에서 요약 및 분석

요약

클라우드 서비스 제공업체인 디지털오션(DigitalOcean)이 한 사용자의 계정을 사전 경고나 구체적인 설명 없이 하루 만에 일방적으로 차단하고 서버와 데이터를 전면 삭제했다. 사용자는 단지 하나의 기본 드로플릿(Droplet)을 생성하고 기본 설정 스크립트만 실행했을 뿐인데도 불구하고 서비스 약관 위반이라는 통보를 받았다. 고객 지원팀 역시 플랫폼 보안 운영을 이유로 구체적인 위반 사유를 알려주기를 거부하며 다른 서비스 제공업체를 찾아볼 것을 권고했다. 이 사건은 클라우드 플랫폼의 자의적인 계정 정지와 데이터 소실이 사용자에게 얼마나 막대한 피해를 줄 수 있는지 보여주는 사례다.

본문

Digital Ocean blocked my account. They said my "deployment and actions were in violation of our Terms of Service" which is remarkable because all I did was create a single droplet and run a basic setup script on it. The next day — blocked, shut down, deleted. No warning, no explanation, no appeal. Their Terms of Service allows them to delete your servers, your data, everything — at any time, for any reason, including none at all. The tiniest perceived risk to them outweighs any amount of loss to you. They won't tell you what you did wrong. They won't give you time to retrieve your data. They just delete everything and wish you well finding another provider. Here is their response when I asked for an explanation: Hello, Greetings from DigitalOcean! Thanks for reaching out, my name is Raveel from DigitalOcean Support. We reviewed the information you have shared with us so far and we have come to the conclusion that your deployment and actions were in violation of our Terms of Service Agreement [1] and Acceptable Use Policy [2] and as a result, we are unable to remove the lock from your account. I sincerely apologize for any inconvenience caused by this. Additionally, please note that we're unable to share details regarding what factors we considered that led to this decision or how we came to this conclusion as this is critical to maintaining the integrity of our platform security operations. You can review our Terms of Service agreement and Acceptable Usage policy here [1] Terms of Agreement: Legal - Terms of Service Agreement (digitalocean.com) [2] Acceptable Usage Policy: Legal - Acceptable Use Policy (digitalocean.com) We recommend you find a new service provider that better suits your needs as our security tooling would consider these actions when you sign up again resulting in account locks and termination of linked accounts during manual platform-wide reviews. If you still feel this is in error we request you to share detailed information about you, your business, and your deployment with us so that we can take your explanation into further consideration and contextually analyze it with information we have on file with us to review this decision. If you have any questions or concerns, feel free to reach out. Warm Regards, Raveel Associate Customer Advocate DigitalOcean Support What was the script? reply

Genesis Park 편집팀이 AI를 활용하여 작성한 분석입니다. 원문은 출처 링크를 통해 확인할 수 있습니다.

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