Bespin Global Partners with KB Life... "Promoting Insurance Underwriting AI Transition Project" - 벤처스퀘어

Bespin Global, a company specializing in AI services, announced on the 19th that it is conducting a project in cooperation with KB Life to transition insurance underwriting operations to an AI-centric model. This collaboration was initiated to improve the efficiency of underwriting operations as KB Life has begun full-scale system integration and business digitalization following its acquisition and merger with Prudential Life. As underwriting workloads increased due to the introduction of IFRS 17 and the expansion of health insurance products, KB Life sought ways to strengthen its structural competitiveness based on AI rather than short-term workforce reinforcement. Bespin Global identified user requirements related to underwriting through the 'Journey to AI' program and selected the 'Underwriting Q&A' service as a priority task. 'Underwriting QnA' is an AI-based question-and-answer system that enables insurance underwriting managers to quickly search for and verify necessary information without having to manually review vast amounts of data, such as terms and conditions and product descriptions. To achieve this, a separate document preprocessing system and data pipeline were established, and the system is currently operating stably after undergoing a Proof of Concept (PoC). Based on the achievements of this project, Bespin Global plans to gradually expand underwriting Q&A to other business areas, such as insurance design, claims, and customer service. Utilizing the latest agentic AI technology and workflow-based architecture, the company has completed testing the application of AI to various insurance tasks and plans to continuously expand this to real-world operating environments in the future. Han Seon-ho, Vice President of Bespin Global, said, “Through the HelpNow AI Foundry platform, we will enhance KB Life’s AI utilization level and provide stable technical support and governance throughout the entire process, from identifying additional projects to implementation and operation.” Recently, the domestic insurance industry has seen an increasing number of digital transformation cases utilizing AI to improve the efficiency of underwriting, claims, and customer service operations. - See more related articles You must be logged in to post a comment.